Terms and Conditions

General

These Terms and Conditions form the basis of the contract between the Seller and the Buyer in respect of the sale of Goods from EcoSave LED Lights and the ecosaveledlights.co.uk website – owned and operated by Wireless Front Limited.  The user acknowledges the notices, and agrees to the following terms and conditions when accessing the ecosaveledlights.co.uk website.

Payment

The Price shall be the price quoted in GBP within the product descriptions.  The Price includes VAT unless stated otherwise.

Payment of the Price quoted and the VAT must be paid at sale, prior to delivery arrangements being made.  The Buyer must pay in full at sale and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller. We accept payment by Credit card (excluding American Express), Debit card and PayPal.

Goods and Delivery

The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.

You will only own the Goods after they have been successfully delivered and when we have received cleared payment in full.  We will deliver the Goods to the address you specify in your order.  It is therefore important that this address is accurate.  

We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).  We will aim to deliver the Goods by the approximate date quoted for delivery but delivery times are not guaranteed.  If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to confirm the new delivery date.  We are unable to advise what time your order will be delivered.

Free Standard Delivery for all Philips LED orders over £15.00 (usually 2 to 3 business days).

Due to customer feedback we now offer Free Standard Delivery if the total value of the order (excluding shipping fees) is equal to £15.00 or more.  If the total value of the order excluding shipping is less than £15.00 a Standard Delivery charge will be applied at a cost of £2.99 incl VAT.  For Standard Delivery please allow 2-3 business days for your order to arrive.  You can also upgrade to a Premium Delivery Service (Next Day Recorded/Tracked) if ordered before 1pm at a cost of just £4.99 incl VAT.  Philips LED lighting products use solid state technology - they have no moving parts, no glass and no filament breakage making them extremely robust. Philips LEDs are also individually boxed and very well packaged to ensure safety during transit.

Delivery to remote Scottish areas, Highlands or offshore UK addresses may take a bit longer to arrive.  For international orders or same day delivery please contact us for a quotation using the Contact EcoSave LED Lights link on our website or call us on 0044 (0)1425 204 463.

For international orders or same day delivery please contact us for a quotation using the Contact EcoSave LED Lights link on our website or call us on 0044 (0)1425 204 463.

Returns

If you would like to return an item/s, please contact us via the Contact EcoSave LED Lights link on our website in the first instance.  Returns will not be accepted without a returns number and prior approval by EcoSave LED Lights.

If you are returning an item/s for a refund, we will refund in full including the cost of returning the Goods if the Goods are faulty or incorrect.  Once you are in receipt of a returns number, please return the item/s including all original packaging and shipping box.  Products must be returned in perfect condition and in their original packaging.  Returned item/s are your responsibility until they reach us.  We cannot be held responsible for any item/s lost in transit. 

Warranty

We do not sell or offer any extended warranty beyond the manufacturer’s warranty. This does not affect your statutory rights.

Your Right to Cancel

We fully comply with the Distance Selling Regulations.  You have 7 working days from receipt of the Goods to return the item/s for a refund starting from the day after you take delivery of the Goods (cooling off period).  We will refund in full including the cost of returning the Goods if the Goods are faulty or incorrect.  If the Buyer wants to return the Goods due to dislike or change of mind, we will refund the cost of the Goods minus the cost of returning the Goods.  You must contact us by email to confirm your intentions and to have the item collected if required.  We will then arrange the collection if required and your refund will be processed within 30 days, following a full inspection of the Goods.

We reserve the right to cancel the Agreement between the Buyer and the Seller if we have insufficient stock to deliver the Goods you have ordered, we do not deliver to your area or one or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

Liability and Data Protection

To protect your own interests please read these Terms and Conditions carefully before ordering.  If you are uncertain as to your rights or you would like any of the points herewith explained, please contact us using the Contact EcoSave LED Lights link on our website.

If you are unhappy with any aspect of our service, please contact us via the Contact EcoSave LED Lights link on our website.  Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory and amicable conclusion.  After accepting the Goods at delivery, we are not liable for any injury, loss or damage whatsoever caused through installation or use of the Goods.  The Buyer should consult a qualified electrician if they are unsure as to the compatibility or installation of the Goods within their intended destination. 

We reserve the right to make changes to this Agreement from time to time.  You consent to the computer storage and processing of your personal data by us in connection with this Agreement and to the transmission of this data across the company and its business partners for the purposes of our legitimate interests including statistical analysis, marketing of our services and credit control. If you breach this Agreement, your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures.

EcoSave LED Lights is division of Wireless Front Limited, I-Fulfilment, The Runway, CHRISTCHURCH, BH23 4FL . Company Reg No. 06614088. VAT No. 138 7376 79